Shipping policy

Estimated delivery time

The delivery of the product will be processed in order after the order and payment have been received.
If you order and pay by 9:00 am, we will ship it to you within 2 business days.
Shipping services are closed on Saturdays, Sundays, national holidays, and long holidays.

About delivery arrangements and shipping costs

【For USA】 UPS

Addressee	postage
in USA	free

【Global】 UPS

Addressee	postage
Oceania, Europe, Asia, Africa, Canada, Latin America	free

 

About delivery method

※Orders will be shipped from either Virginia, USA, or Osaka, Japan, and delivered by UPS.
※For international orders (outside the United States), the shipping origin will also be either Virginia, USA, or Osaka, Japan. Customers outside the United States cannot specify the initial shipping location. If you need to specify, an additional $50 express fee will be charged.
※We cannot respond to delivery office stop or delivery office stop.
Regarding the delivery status, please refer to the shipping company's inquiry service based on the tracking number that is included in the "Order Shipment Notification" e-mail sent at the time of shipment.

※If you would like to change the delivery address or have any other requests at the time of delivery, please check the tracking number and contact the delivery company directly.

Regarding bundling of products ordered separately

※In principle, each order is packed and shipped individually. However, depending on the situation, we may combine multiple orders addressed to the same recipient into one shipment.

About Tracking Package Number

※You can track the delivery status of packages shipped from our shop. Please enter the inquiry tracking number that is included in the "shipment completion email" from our shop.

About Tariffs

※Domestic Orders (within the USA): All tariffs are covered by us.
※International Orders (outside the USA): All tariffs are the responsibility of the customer.

※The specific tariff amount is determined by the customs of the receiving country, and since customs regulations vary by country, it is not possible to accurately predict or provide specific guidance in advance.

About long-term absence and refusal to receive

※If you would like to resend an item that has returned to our store due to a long absence or refusal to receive it, we will resend it after paying the round-trip shipping fee.

※Items once shipped cannot be redelivered or forwarded to another address. Please note.

※In addition, in the case of resending at a later date, we will charge the shipping fee for resending.

Please be aware of this before purchasing.

Regarding Lost or Damaged Goods

※If the courier company loses your package, please do not worry. After we confirm with the courier company, we will refund your order amount within 2 business days.

※ If the goods are damaged due to courier issues, we will accept the return and cover all shipping costs after confirmation with the courier company.