Pre-Owned #R05155 #BP53920 Louis Vuitton Damier Azur Galliera PM Louis Vuitton Monogram Viva Cite MM shoulder Hand bag M51164

At Pineapple Luxury, we mainly rank and sell products in 8 stages of "S", "SA", "A", "AB", "B" , "BC" , "C" , and "D" , according to the condition.

condition rank list

S / Unused

SA / Product in very clean condition, close to unused

A A / product in good condition with almost no scratches or stains

AB / Good condition with some scratches and stains

B / Products with a feeling of use such as scratches and dirt

BC / product with conspicuous scratches and stains and a strong feeling of use

C / To Quality and functional problems. Visible defects and smudge. Secondhand

D / Products with large scratches or stains, or items that interfere with use

* The rank is for the item itself, and does not apply to accessories, etc.

*The rank is based on our regulations, so if you are concerned about the condition, please contact us before purchasing.

* We do not accept any returns or exchanges due to complaints such as rank differences.

*Details of condition (damage, etc.) are not all information provided. Please note that there is damage other than the listed information.

All products sold by Pineapple Luxury come with a certificate of authenticity from Entrupy or Real Authentication.

Entrupy and Real Authentication are widely recognized professional appraisal institutions in the second-hand luxury goods industry.

For details, please refer to the official website:

https://www.entrupy.com/

https://realauthentication.com/

About returns and refunds

When returning an item, please use the original packaging in which it was delivered. If the packaging is not available, for example after it has been destroyed, please provide another box suitable for sending the item in its entirety and return it to us. For returns from places other than the United States or Japan,we recommend that you use a box that does not contain food or animal designs so that customs clearance can proceed smoothly. If a branded box is used as the packaging and returned, the item will be considered used and no refund will be given. Also, please return all branded packing materials such as dust bags, boxes, cases, etc. that were included with the product when it arrived. Details of our return policy can be found in the "Return Policy" section below.

Return policy

Please check the following before proceeding with the return procedure. If the conditions are not met, we may not be able to accept your return.

1. Within5 days after receiving the goods.（This provision was revised on October 7, 2024, and the version you are currently viewing is the most up-to-date.）

2. The Pineapple Luxury tag/brand tag is still attached.

3.Unused, unwashed, undamaged condition.

4. The items included in the product are in the condition at the time of delivery. (Boxes, tags, warranties and instructions, accessories such as oil, cases, lids, caps, etc.)We cannot accept returns if the item is missing items. note that.

5.If the product is returned due to customer's convenience, the shipping fee will be borne by the customer.

6. When returning the product, there is no specified shipping company, but please use a trackable shipping company.

7. Please return the product you wish to return to the address listed below together with your purchase statement.

8. Even if 14 days have passed since we informed you of the return, if we cannot confirm the arrival of the returned item, we will not be able to accept the return.

9. In the unlikely event that there is a problem with the product that arrived, it is not limited to the above. We apologize for the inconvenience, but please contact us first.

10. For return requests initiated solely by the buyer, PineappleLuxury will deduct 8% of the transaction amount as a return handling fee when processing the refund. However, exceptions apply in cases where the product was damaged during shipping, destroyed, or if there is a significant discrepancy between the received item and the images displayed in the online store.

Contact information

Mail: shop@pineappleluxury.com Available from 9 AM to 7 PM(EDT)

Estimated delivery time

The delivery of the product will be processed in order after the order and payment have been received.

If you order and pay by 9:00 am, we will ship it to you within 2 business days.

*Shipping services are closed on Saturdays, Sundays, national holidays, and long holidays.

About delivery arrangements and shipping costs

【For USA】 UPS

【Global】 UPS

About delivery method

*Orders will be shipped from either Virginia, USA or Osaka, Japan, and delivered by UPS.
*For international orders (outside the United States), the shipping origin will also be Virginia, USA or Osaka, Japan. Customers outside the United States cannot specify the initial shipping location. If you need to specify, an additional $50 express fee will be charged.

*We cannot respond to delivery office stop or delivery office stop.

Regarding the delivery status, please refer to the shipping company's inquiry service based on the tracking number that is included in the "Order Shipment Notification" e-mail sent at the time of shipment.

If you would like to change the delivery address or have any other requests at the time of delivery, please check the tracking number and contact the delivery company directly.

Regarding bundling of products ordered separately

In principle, each order is packed and shipped individually. However, depending on the situation, we may combine multiple orders addressed to the same recipient into one shipment.

About Tracking Package Number

You can track the delivery status of packages shipped from our shop. Please enter the inquiry tracking number that is included in the "shipment completion email" from our shop.

About Tariffs

Domestic Orders (within the USA): All tariffs are covered by us.

International Orders (outside the USA): All tariffs are the responsibility of the customer. The specific tariff amount is determined by the customs of the receiving country. Since customs regulations vary by country, it is not possible to accurately predict or provide specific guidance in advance.

About long-term absence and refusal to receive

If you would like to resend an item that has returned to our store due to a long absence or refusal to receive it, we will resend it after paying the round-trip shipping fee.

*Items once shipped cannot be redelivered or forwarded to another address. Please note.

In addition, in the case of resending at a later date, we will charge the shipping fee for resending.

Please be aware of this before purchasing.

Regarding Lost or Damaged Goods

*If the courier company loses your package, please do not worry. After we confirm with the courier company, we will refund your order amount within 2 business days. If the goods are damaged due to courier issues, we will accept the return and cover all shipping costs after confirmation with the courier company.